The Orleans Parish Sheriff’s Office has implemented a new state-of-the-art automated inquiry call center and customer service system, which allows the public quick access to up-to-the-minute inmate information. The new Interactive Voice Response System, which has a cost of $61, 540.00, is the perfect solution to remarkable improvements within call center operations and customer satisfaction.
By implementing the new Interactive Voice Response System, the public is able to dial into the automated inmate inquiry system and quickly gain access to pertinent inmate information. Information is available in English and Spanish. Unlike some automated systems, the OPSO Interactive Voice ResponseSystem allows you to transfer to an operator.
The OPSO Interactive Voice Response System allows you to enter 2-digits for the last name and 2-digits for the first name to enter the inmate’s name. If multiple inmate names return from the 4-digit search entry, it allows you to choose the appropriate inmate by name and date of birth.
Some information returned include:
- Charge Information
- Inmate location
- Visitation Information
- Mailing Information
- How to bring property to an inmate
- How to deposit money into inmate’s commissary account
The new OPSO Automated Interactive Voice Response Inquiry System, in now available to the public and can be accessed by calling (504) 827-6777.
It is recommended to have writing information available to record pertinent inmate information.
Medical Inmate Advocate
If you have a medical question about an inmate, call the Medical Inmate Advocate at 504-202-9451.
The Medical Inmate Advocate is an experienced OPSO nurse who will investigate your concern and call you back. If you wish to provide medical information about an inmate, call the Medical Inmate Advocate. Medical confidentiality is maintained, but your concerns will be addressed.
504-202-9451Report Abuse & Sexual Assaults
All family, friends, and attorneys should report immediately any information about inmate-against-inmate sexual abuse, sexual harassment or staff-against-inmate sexual relationships, sexual harassment and sexual misconduct. Help the OPSO promote sexual safety and report these incidents confidentially to our sexual abuse hotline:
1-844-201-4312 or (504) 717-2279
Programs for Public Benefit
- Young Marines
- West Bank Major Crime Taskforce
- United States Marshals Task Force
- Drug Abuse Resistance Education (DARE)
- Criminal Patrols
- Day Reporting Center
Young Marines
The OPSO chapter of the Young Marines is in partnership with the national Young Marines program. Youth under the age of 18 enroll for drill, games, field trips, and education.
West Bank Major Crime Taskforce
Deputies assigned to this task force focusing on major crimes and narcotics enforcement on the West Bank.
United States Marshals Task Force
OPSO also participates in US Marshal task force activities, focusing on the apprehension of violent criminals in the Greater New Orleans Area and monitors registered sex offenders in Orleans Parish.
Drug Abuse Resistance Education (DARE)
DARE is a school-based drug awareness and prevention program for youth. OPSO’s main focus is sixth graders through high-school.
Criminal Patrols
This program focuses on outstanding warrants for violent crimes. Persons wanted for violent crimes are targeted and arrested for public safety. This program is grant funded in partnership with the Louisiana Commission on Law Enforcement and focuses on proactive crime prevention in high crime areas and the apprehension of wanted fugitives.
Day Reporting Center
The Day Reporting Center is a collaborative agreement between the New Orleans Sheriff Office and the Louisiana Department of Public Safety & Corrections. The New Orleans Day Reporting Center program strives...
Programs for Inmates
- Transitional Workforce Center
- Low Literacy to GED Educational Services
- HIV Counseling and Testing
- GED Testing Center
- Community Service
- Alcoholics Anonymous
Transitional Workforce Center
Department of Corrections inmates who have eighteen months or less and a suitable record can end their sentence in the work release program at the TDC Transitional Workforce Facility.
Low Literacy to GED Educational Services
These services are provided by our educational partners, the Orleans Parish Public Schools’ Alternative Learning Institute (South White Street Female Facility, juveniles held as adults, House of Detention, and Orleans Parish Prison)...
HIV Counseling and Testing
This program is in partnership with the Office of Public Health. All incoming arrestees are offered HIV testing upon arrival. A trained nurse is on hand to counsel the patient on the results. As a matter of course, arrestees...
GED Testing Center
OPSO is a State of Louisiana Department of Education certified GED testing facility. We give a monthly GED test for the public, and test inmate students within secure facilities approximately every two months or as students are ready.
Community Service
Inmates who are considered low risk and who wish to work for the public good are assigned to Community Service, where they perform a number of civic tasks. The Community Service Division also works in partnership with...
Alcoholics Anonymous
This program is available to inmates in the House of Detention and the Warren McDaniels Transitional Workforce Center and will be expanding to other buildings as additional volunteers are gained. There is also a group...